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Our guarantee policy is this... If we are unable to fix your computer problem remotely, there is no charge for the service. Our technicians will make every effort to resolve your issue using our Remote Desktop technology, however there are instances (hardware failures, reinstalling operating system, etc...) that are beyond the reach of remote technology. In the event this is the case, the technician will refer you to a qualified technician to either visit you on-site, or provide you with a location to drop off your PC for service (rates by independent service companies do vary). |
