Imagine if a technician was sitting in front of your pc using your keyboard and mouse to fix the problem.
With our Remote Desktop technology, that's exactly what it feels like.
Once you have received a 6 digit session ID from our specialists, you will be presented with a small download. Once downloaded, the software will make a connection with our servers to begin your session. Once the session is complete, the download terminates and gets removed as soon as your web browser cache clears.
What will the techncian see on their side?
The technician will see exactly what is on your desktop and be able to interact with your computer as if he was sitting physically in front of it - including PC's with multiple displays.
Once the session begins, the technician will explain exactly what he is doing, asking your permission to perform various tasks to restore your computer's functionality.
The added bonus is that you will learn along the way how to perform various repair steps along the way should your issue ever arise again!
What is my problem can't be fixed remotely?
In the rare case that your system requires more intensive repair, the technician will refer you to a qualified technician who can either visit you at your location, or provide you a means to drop off your PC for repair. And, of course, the remote session will be absolutely free. Please see our guarantee for complete details...
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